MasterCheck Forklift Inspection App Frequently Asked Questions

I have downloaded the app. Now what?

After downloading the app, the operator will be required to input his/her user name and your password. These credentials are provided to the app user by the company’s supervisor once they have registered the company account at www.mastercheckapp.com. Once the operator logs into the account with the company provided credentials, they will be able to fill out all inspections and additional reports on their device and those reports will automatically appear in the company’s web-based dashboard. The operator will also be able to include photos with all of their inspections. From the supervisor dashboard, all inspections can be viewed, saved indefinitely in the cloud, forwarded or printed as necessary.

What is the Supervisor Dashboard?

The Supervisor Dashboard is a powerful web-based “control center” to manager your forklifts and operators in as many departments and locations as you prefer. As the data sent from the app to the Supervisor Dashboard, all inspection history can be seen. Data can be sorted by forklift or operator giving new insights on causes for repeated failed inspections as well as Pass/Fail/Accident Reports/Near Miss Reports and Repair Reports. Trends can be identified and rectified with the data that is growing every shift.

The supervisor can customize notifications on critical occurrences or simply to confirm that all inspections have been completed. Accidents, near misses or required repair reports can include photos and now tell the complete story, documented in real time.

All of the collected data is now safely and conveniently saved in the cloud without the necessity of paper reports and filing cabinets.

How many operators does my subscription limit me to?

The subscription is based on number of forklifts only. You may have as many forklift operators linked to the Supervisor Dashboard as you like. Deleting and adding operators is as simple as a couple of clicks.

What if I have more than one shift? Am I charged extra?

No. The subscription is based on number of forklifts only. You are not charged for the number operators you have or number of inspections you use, no matter how many shifts you have.

How many forklifts or operators/users can I add to my account during the 30-day free trial?

We encourage you to set up as many forklifts and operators/users as you prefer – there is no limitation. If you do not cancel the subscription, at the end of the 30-day free trial you will only be charged for the number of forklift trucks you have registered.

Can I customize the inspection forms?

Yes! In the Supervisor Dashboard you can view the most common inspection forms in a template. From there the supervisor can edit any category of a point of inspection. You may also add inspection points to the form to suit your specific operation. Once completed, the customized inspection form will now appear to all of your operators in the app. You can even add descriptions of each inspection item in different languages if you have operators where English is not their first language.

What if we have multiple locations?

You have a choice of either setting up one account for the entire company and have many locations (and departments) within that account or setting up a separate account for each location. When you set up one account for a company with more than one location, all forklifts and operators will appear in that account. However, supervisors will have the option to filter all reports by location to get a precise picture of their location.

What if we don’t have Wi-Fi?

The app will work for all inspections and save to the device. To send completed inspections to others will require local cellular data on or wi-fi.

What if an operator prefers not to use his/her personal device?

This is not common because it makes the operators job easier and we do not collect any operator information. However, in those rare cases, companies have provided tablet devices and in some cases a “department” device(s) that the operator can log into and still complete the inspection digitally. In addition to that, the app works on most handheld scanning/computer devices.

What types of devices is the app compatible with?

The app is compatible with iOS phones and iPads, Android phones and tablets and many Android based scanners/handheld computers with touch screens.

What if I have quite a few forklift trucks to upload to the Supervisor Dashboard? Do I have to upload the specs manually?

In the Supervisor Dashboard you may enter the forklift specs and pertinent details individually or choose to use a CVS file upload for any number of lift trucks. This is a simple process that takes only a few minutes.

Will our credit card automatically be charged after the 30-day trial?

If you have not cancelled the subscription before the expiry of the 30-day trial, the credit card will be charged for the annual subscription price per forklift truck. A monthly, pay-as-you-go option is also offered if you prefer.

How do I cancel my subscription?

The “cancel account” option is available Supervisor Dashboard and cancelling can be done at any time.